Gua Sha Holder

Umica encourages intentional, considered and conscious purchasing and use of our products. No returns, exchanges, or refunds will be given on change of mind, nor replacement of any broken or damaged items unless damaged in transit, deemed a manufacturing fault or an order error.

Faults or Discrepancies: We encourage you to check over all items upon arrival as we need to know of any faults or other discrepancies within 48 hours of receiving. 

All wooden pieces are unique, handmade from timber, no two are the same. Due to the material of the products being natural, small imperfections inthe wood grain are normal. 

 If you believe the product you received is damaged or defective, please reach out to us at asha@umica.co within 48 hours of receiving your item. 

Upon inspection, we will take the appropriate measures of either a replacement or store credit. If eligibility for a return has been approved, your item must be returned to us unused in the original packaging. Please note: Asha does not cover the shipping cost associated with returns. 

Umica ships to all destinations within Australia and Internationally.

You'll be able to track your order through the tracking email you'll receive as well as via AUSTRALIA POST website. Should you require a more specific ETA you can always contact your local AUSTRALIA POST directly with the tracking number we provide when dispatching your order. 

Please note: In the event of re-delivery or address changes, the customer must contact the courier directly.

All orders are dispatched weekly, taking into consideration public holidays and any specified dates such as collection launches and sale periods where there may be delays. Once we have shipped the item, and the customer has received confirmation of tracking and postage, it is no longer the responsibility of Asha Ritual. No refunds are available in the unforeseen circumstance that the item is lost in transit due to the postage system.

Within Australia:

We use Australia Post and ship via parcel or express post. Parcel post is a flat rate of AUD$10 and express is AUD$15.

International has a flat rate of $30

You will be sent a confirmation email with your tracking number so that you can track the delivery of your items. Estimated delivery times in Australia 2-10 days. Please note that delivery times may vary during peak times - please email asha@umica.co if you do not receive your order in the specified timeframe.